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Bobby Thorpe

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Latest activity by Bobby Thorpe
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    Bobby Thorpe created an article,

    Administration Rights

    You require admin privileges in order to successfully install Lumi ViewPoint, once installed standard users can operate the software. To see whether you have administrative privileges on your compu...

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    Bobby Thorpe created an article,

    Lumi ViewPoint v5.16

    Resolved Issues 9868 + 9593 - Core software scans for later versions of pre-requisite software  

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    Bobby Thorpe created an article,

    No suitable version of Microsoft Office. Lumi ViewPoint Pro is compatible with Microsoft Office 2007 or higher

    When installing Lumi ViewPoint if you see No suitable version of Microsoft Office. Lumi ViewPoint Pro is compatible with Microsoft Office 2007 or higher. Then your version of Microsoft Office is li...

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    Bobby Thorpe created an article,

    The download of SQL Express LocalDB Failed. Do you want to retry?

    If you received the below error message during the installation of Lumi ViewPoint Check you internet connection  Re-run the Lumi ViewPoint installation file If it still does not work Try to navi...

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    Bobby Thorpe created an article,

    Is it a per User or per Device License and it is Perpetual?

    It's not per user, and it's not strictly per device (if you're treating a single PC or laptop as one device). A licence is required to activate/enable the USB receiver, where each licence is tied t...

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    Bobby Thorpe created an article,

    Receiver button does not respond

    IML Click System Manager is its own application, you can find it in your program files after installation.  If you are running Office Build 1906 you need to update to 1907 for IML System Manager to...

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    Bobby Thorpe created an article,

    Pre-requisites

    During the installation Lumi ViewPoint will search for the following pre-requisite software; Microsoft Visual Studio 2010 for Office Runtime  Microsoft .net framework 4.5.2  Microsoft SQL Server 2...

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    Bobby Thorpe created an article,

    Add-in issues

    If the Lumi ViewPoint add-in is consistently deactivated or goes into non-responsive mode then try disabling any other add-in and restarting the software. Whilst in PowerPoint go to File Click Opt...

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    Bobby Thorpe created an article,

    Receiver Unlicenced

    If your USB Receiver icon does not turn green after validating an XML Licence Check Licence Ensure the USB Receiver is inserted and you see an orange LED Double check the 6 digit number on the XML...

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    Bobby Thorpe created an article,

    System.UnauthorizedAcessException Error

    The common error message received after a installing with out Admin Rights is: System.UnauthorizedAcessException: Access to the path 'C:\Program Files (x86)\IML\System Manager Framework\Pipeline\Ad...