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Bobby Thorpe

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Latest activity by Bobby Thorpe
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    Bobby Thorpe created an article,

    The download of SQL Express LocalDB Failed. Do you want to retry?

    If you received the below error message during the installation of Lumi ViewPoint Check you internet connection  Re-run the Lumi ViewPoint installation file If it still does not work Try to navi...

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    Bobby Thorpe created an article,

    Is it a per User or per Device License and it is Perpetual?

    It's not per user, and it's not strictly per device (if you're treating a single PC or laptop as one device). A licence is required to activate/enable the USB receiver, where each licence is tied t...

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    Bobby Thorpe created an article,

    Receiver button does not respond

    IML Click System Manager is its own application, you can find it in your program files after installation.  If after installing Lumi ViewPoint and you click the Receiver out\unlicenced\in button an...

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    Bobby Thorpe created an article,

    Pre-requisites

    During the installation Lumi ViewPoint will search for the following pre-requisite software; Microsoft Visual Studio 2010 for Office Runtime  Microsoft .net framework 4.5.2  Microsoft SQL Server 2...

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    Bobby Thorpe created an article,

    Add-in issues

    If the Lumi ViewPoint add-in is consistently deactivated or goes into non-responsive mode then try disabling any other add-in and restarting the software. Whilst in PowerPoint go to File Click Opt...

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    Bobby Thorpe created an article,

    Receiver Unlicenced

    If your USB Receiver icon does not turn green after validating an XML Licence Check Licence Ensure the USB Receiver is inserted and you see an orange LED Double check the 6 digit number on the XML...

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    Bobby Thorpe created an article,

    System.UnauthorizedAcessException Error

    The common error message received after a installing with out Admin Rights is: System.UnauthorizedAcessException: Access to the path 'C:\Program Files (x86)\IML\System Manager Framework\Pipeline\Ad...

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    Bobby Thorpe created an article,

    Lumi ViewPoint v5.14

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    Bobby Thorpe created an article,

    Lumi ViewPoint Add-in Disappeared

    If you have installed Lumi ViewPoint but the ViewPoint tab has not appeared in the PowerPoint ribbon or disappeared, this could be due to the Lumi ViewPoint not being initialised after install...

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    Bobby Thorpe created an article,

    Lumi ViewPoint 5.12

    Resolved Issues 1002 - Change the address in the licence agreement and copyright 1950 - Update NL welcome presentation in Lumi ViewPoint and Lumi ViewPoint Pro Reviewed and Approved by Prod...