Receiver Unlicenced

In this article:

• Check Licence
• Check Device Driver
• Check Device Manager
• Reboot the Machine 
• Place licence in root folder
• Check with Admin

If your USB Receiver icon does not turn green after validating an XML Licence

Check Licence

1. Ensure the USB Receiver is inserted and you see an orange LED
2. Double check the 6 digit number on the XML Licence corresponds with the digits displayed underneath the barcode on the physical USB Receiver.

Check Device Driver

1. Ensure the USB Receiver is inserted and you see an orange LED
2. Go to Bluetooth and other devices and look for IML-WRS971T
3. If you do not see it in the list remove the USB Receiver and insert into a different USB port
4. Still don't see it, try installing IML-WRS971T Device Driver

back to top 

Check Device Manager

If moving the USB Receiver to a new port does not resolve the issue

Go to Device Manager  Highlight Universal Serial Bus Controller Click Scan for hardware changes

Still not working

Stay in Device Manager  Right click USB Root Hub  Go to Power Management tab Untick Allow the computer to turn off this device to save power

back to top 

Reboot the Machine 

1. Leave the USB Receiver Inserted
2. Reboot the machine
3. Load Lumi ViewPoint

Place licence in root folder

1. Place your xml file in C:\Users\Public\Documents\IML\Licences
2. Check you see Receiver In

Check with Admin

Check with you Administrators that your USB ports are not locked down due to a security

back to top